FAQs & Support

Welcome to ChandrikaTales.com
An online silver jewellery store delivering across India

If you have any questions, we’re here to help. Below are answers to the most commonly asked questions by our customers.

🛍️ Orders & Products

1. What products do you sell?

We specialize in silver jewellery, including rings, bracelets, bangles, earrings, pendants, and other handcrafted silver designs.

2. Is your jewellery made of real silver?

Yes. All our products are made from genuine silver. Product purity details are mentioned on individual product pages wherever applicable.

3. Will the product look exactly like the images?

We try our best to show accurate product images. However, slight variations in color, finish, or design may occur due to lighting, screen settings, or handcrafted nature of jewellery.

📦 Shipping & Delivery

4. Do you deliver across India?

Yes, we offer Pan-India delivery.

5. How long does delivery take?

Delivery usually takes 5–10 working days, depending on your location and courier partner. Remote locations may take slightly longer.

6. How can I track my order?

Once your order is shipped, you will receive tracking details via email or SMS.

💳 Payments

7. What payment methods do you accept?

We accept:

  • UPI
  • Debit & Credit Cards
  • Net Banking
  • Other secure online payment options

All payments are processed through trusted and secure payment gateways.

8. Is online payment safe?

Yes.ed by third-party payment providers.

🔄 Returns & Refunds

9. Do you offer returns or exchanges?

Yes, returns and exchanges are available as per our Refund & Return Policy. Please check the policy page for detailed conditions.

10. How long does a refund take?

Approved refunds are processed within 5–7 working days, depending on your bank or payment method.

🛠️ Jewellery Care

11. How should I take care of silver jewellery?

  • Store in a dry, airtight box
  • Avoid contact with water, perfume, and chemicals
  • Clean gently with a soft cloth

Proper care will help maintain shine and durability.

👤 Account & Support

12. Do I need an account to place an order?

No, you can place an order as a guest. Creating an account helps you track orders and manage details easily.

13. How can I contact customer support?

You can reach us at:

📧 Email: sales@chandrikatales.com

🌐 Website: www.chandrikatales.com

Our support team will respond within 24–48 business hours.